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Lakes Vista Office Park
Suite 3C, Building 3
2-4 Flinders Parade
North Lakes QLD 4509

PH. (07) 3482 2457

Frequently Asked Questions

What do speech pathologists do?

Speech pathologists work to prevent, assess, diagnose and treat communication disorders, including difficulties with:

  • speaking
  • listening
  • understanding language
  • reading
  • writing
  • social skills
  • stuttering
  • using voice
People who experience difficulties swallowing food and drink safely can also be helped by a speech pathologist.

For more information: What is Speech Pathology?

At CAADS, we love helping young people (0 to 18 years) to gain the communication skills needed to confidently interact with others and to carry out their day to day activities.

How do speech pathologists work?

Speech pathologists use a variety of proven methods to understand and address clients' concerns. At CAADS, we recognise that every client is different and that it is important to customise intervention to best fit the needs of the client. An integrated approach is essential for successful intervention and our speech pathologist is great at engaging with clients and assisting parents/care-givers to support their child for the best outcomes.

What qualifications does your speech pathologist have?

Our speech pathologist, Allissa Whitehead, has a Bachelor of Speech Pathology from the University of Queensland. She is a Certified Practising Speech Pathologist and member of Speech Pathology Australia. Allissa undertakes regular professional development to ensure that she is always up-to-date with best practice and knowledge of the latest developments in the field.

What can I expect from at my first appointment?

Your first appointment will be a two-hour consultation to collect information about your child (including a comprehensive case history looking at your child's presenting difficulties, past developmental/medical history and previous attendence at speech therapy or involvement with other health professionals). This session will also involve assessment of your child's skills.

A parent/carer can observe the assessment, although it is important to follow the directions of the speech pathologist to ensure that the assessment is not compromised (e.g. an observer may not prompt the client to respond or repeat questions/statements/directions for the client's benefit).

In some cases, where there is a need for more complex assessment, additional time may be needed in order to complete the assessment. In these situations, the speech pathologist will have discussion with you in regards to options for finishing the assessment.

What happens after the Initial Consultation/Assessment session?

Following an Initial Consulation/Assessment session, the speech pathologist will compile a written report which will outline the assessment results and include recommendations and a therapy plan, if needed. You will be advised as to whether or not a feedback session will be necessary. The aim of the feedback session is to ensure that parents/carers understand the assessment results and recommendations outlined in the written report. During a feedback session, the speech pathologist will read through the report with you and discuss the contents, answering any questions that you may have. If therapy is recommended, the speech pathologist will also discuss possible therapy goals for your child.

Are sessions confidential?

Our speech pathologist is very mindful of the importance of privacy and confidentiality. Allissa follows the Speech Pathology Australia (SPA) Code of Ethics, relevant guidelines and the Australian Privacy Principles in regards to collecting and handling personal information. A speech pathologist is obliged to disclose information if it is officially requested (subpoenaed) by a court of law or if failure to provide the information would place the client or another person at serious risk of harm.

We do not provide any reports other than those required to inform intervention needs (e.g. speech-language assessment reports) and progress reports to referrers as per Medicare requirements. We do not supply court reports or legal letters (e.g. custody or visitation issues) and our speech pathologist reserves the right to decline any request that may potentially put the therapeutic relationship at risk.

How many sessions will I need?

There are many factors that can influence therapy outcomes, including the extent of the issues and how well clients are able to participate in therapy and apply the strategies to their everyday living. Some clients may be able to achieve their goals within a few sessions and others may have a number of concerns that take longer to work through. It may also be necessary to revisit therapy from time to time in order to maintain progress.

How often will the sessions be?

Speech pathology sessions are generally conducted on a weekly or fortnightly basis. The speech pathologist will advise you of the frequency with which she thinks sessions should occur based on the level of intervention that is considered necessary and also taking into account other factors such as time contraints and financial considerations.

How long does a session go for?

The initial consulation and assessment appointment runs for 120 minutes to allow for sufficient time to collect a comprehensive history and evaluate your child's skills, which are essential for identifying goals and developing an effective intervention plan.

When the needs of the child are complex, it may be necessary for further assessment to occur and, from time to time, it may also be appropriate to reassess a child's skills to ensure that the therapy goals are being met. In such cases, the speech pathologist will always discuss options to best enable this to happen.

Therapy sessions are generally of 30 minutes duration. However, for older children who may be working on more extensive goals, there are also 60 minute appointments available.

Do I need a referral? 

You do not need a referral to attend our service although we are happy to work with medical practitioners and other professionals to ensure the best wholistic care possible. Eligible clients with chronic and complex needs may be referred by their general practitioner (GP) for up to 5 sessions per calendar year under a Chronic Disease Management Plan (formerly the Enhanced Primary Care Plan). The current Medicare rebate for these services is $52.95 but please note, we do not bulk bill and there will be a gap fee payable. Please consult with your GP for further information.

How much do your services cost?

We are a fee for service practice. Standard therapy sessions are $85 for 30 minutes and $170 for 60 minutes. Please contact our office on ph. (07) 3482 2457 for further information regarding our service costs.  

Clients with chronic and complex needs may be eligible to receive a Medicare rebate for up to 5 sessions per calendar year when referred by their general practitioner (GP) under a Chronic Disease Management Plan (formerly the Enhanced Primary Care Plan). The current Medicare rebate for these services is $52.95. Please note, we do not bulk bill and there will be a gap fee payable. Please consult with your GP for further information.

Alternatively, you may be able to claim a private health insurance rebate. Please contact your health fund to check your eligibility. Please note, you cannot use private health insurance and Medicare at the same session. 

Can I get a claim a Medicare rebate?

Clients with chronic and complex needs may be eligible to receive a Medicare rebate for up to 5 sessions per calendar year when referred by their general practitioner (GP) under a Chronic Disease Management Plan (formerly the Enhanced Primary Care Plan). The current Medicare rebate for these services is $52.95. Please note, we do not bulk bill and there will be a gap fee payable. Please consult with your GP for further information.

We have an electronic Medicare facility that enables immediate payment of rebates into a suitable bank account.

Can I claim from my private health fund?

You may be able to claim a private health insurance rebate depending upon the level of coverage and type of policy you have. Please contact your health fund to check your eligibility. Please note, you cannot use both private health insurance and Medicare at the same session.

How do I pay?

Services must be paid for at each session. We accept Mastercard and Visa. We also accept cash. We do not take American Express or Diner's Club cards. If you are eligible to claim a Medicare rebate, we have an electronic facility that enables immediate payment of rebates into a suitable bank account.   

What happens if I cannot come to the appointment?

We recognise that there are circumstances beyond the control of clients that may lead to an appointment being missed or cancelled with short notice. However, in order for us to continue to operate a supportive service for families, it is necessary to charge a flat fee for all missed appointments and short notice cancellations, regardless of the reason for not attending the appointment (e.g. a child falling ill on the day of the appointment). If you are unable to attend an appointment, it is essential that you contact us as soon as possible to advise you will not be attending. Efforts will be made to reschedule your appointment in a timely manner; however, the cancellation fee for the missed or cancelled appointment will still apply.

Unfortunately, we are unable to fill cancelled appointments at short notice. As such, if we do not receive 48 hours notice of your intention to cancel, there will be a charge of $20.00 for a 30 minute appointment and $40.00 for a 60 minute appointment. A charge of $80.00 will apply for short notice cancellation for assessment appointments or school visits as these require the practitioner to rule out at least 2 hours of practice time which cannot then be filled.

As a courtesy, we send text reminders to clients two days prior to their scheduled appointment. However, it is the client's responsibility for keeping track of appointments and for notifying us of a need to cancel or reschedule an appointment. As such, a cancellation fee will apply if we do not receive 48 hours notice, regardless of whether or not our text reminders are received. Please note that Medicare and Private Health funds do not rebate for missed and cancelled appointments.  

Child and Adolescent Development Service ©2017
ABN 50166439238